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O
OCBridge
Senior Customer Service Representative - Canada
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Ohio data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,969 / year median in Ohio
-9% projected decline
Job Description
Senior Customer Service Representative with an innovative global technology company expanding its operations in Toronto, Canada . What you'll be doing: Handle customer inquiries and complex support cases across multiple channels Deliver high-quality customer service while meeting key performance metrics Collaborate with cross-functional teams including logistics, product, and sales to improve customer experience Support operational coordination for the company's growing Canada office We're looking for candidates who have: 3-5 years of professional customer service experience, ideally in a fast-paced or international environment Experience with e-commerce operations, order management, shipment tracking, or after-sales support Strong problem-solving and organizational skills Excellent written and verbal communication skills in both English and Chinese (Mandarin)