Job Overview We are seeking a dynamic and organized Dispatcher and Customer Service Representative to join our transportation and logistics team. In this vital role, you will coordinate vehicle dispatching, manage customer inquiries, and ensure smooth communication across all facets of road transportation operations. Your proactive approach will help optimize fleet management, enhance customer satisfaction, and maintain compliance with DOT (Department of Transportation) regulations. This position offers an exciting opportunity to contribute to a fast-paced environment where your organizational skills and transportation knowledge will drive success. Duties Coordinate and dispatch vehicles efficiently using vehicle dispatch software and transportation management systems such as Oracle Transportation Management. Manage multi-line phone systems to handle customer inquiries, service requests, and internal communication with professionalism and clarity. Maintain accurate data entry related to freight, shipping & receiving, and fleet management activities. Monitor GPS and GIS (Geographic Information Systems) tools to track vehicle locations, optimize routes, and support transportation planning efforts. Ensure compliance with DOT regulations by verifying driver logs, hours of service, and safety standards. Communicate effectively with drivers, clients, vendors, and internal teams via phone calls, emails, and other channels to coordinate logistics operations seamlessly. Assist in shipping & receiving processes, including scheduling pickups/deliveries and managing freight documentation. Support logistics analysis by gathering data on road transportation operations to identify efficiencies or areas for improvement. Handle customer service interactions by providing timely updates on shipments, resolving issues promptly, and maintaining positive relationships. Collaborate with supply chain teams to ensure smooth transportation planning aligned with organizational goals. Experience Prior experience in dispatching within the transportation or logistics industry is highly preferred. Strong familiarity with transportation management systems Knowledge of vehicle dispatch software and fleet management tools is essential for success in this role. Demonstrated understanding of DOT regulations related to road transportation operations and safety standards. Excellent communication skills—both verbal and written—are crucial for effective internal communication and customer service. Proven organizational skills with the ability to multitask efficiently in a fast-paced environment. Experience working with GPS/GIS technology for route planning and vehicle tracking is advantageous. Ability to perform data entry accurately using Microsoft Office applications like Excel and Word; typing proficiency is important. Join us in a role that combines logistical expertise with exceptional customer service! Your energy, attention to detail, and passion for transportation will make a real difference in our operations while providing you with opportunities for growth within a vibrant team environment.

Pay:

$15.00 - $20.00 per hour Expected hours: 40.0 per week Application Question(s): Will b dispatching drivers and checking them back in from 3pm to 7pm Monday thru Friday.

Shift availability:

Day Shift (Preferred)

Work Location:

In person