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HI
Heinen’s, Inc
Front End Associate
Entry-Level JobVerifiedNo experience needed
Career Insights for Client Service Representative / Associate
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Scorecard
Based on Ohio data
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What they do
A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
$41,856 / year median in Ohio
-14% projected decline
Job Description
- Opportunity for promotion
Company Overview:
Established in 1929, Heinen s is a leading, family-owned grocery retailer known for its premium-quality products and outstanding customer service. Now in its fourth generation of family leadership, Heinen s operates 23 locations- 18 in the Cleveland, Ohio area and 5 in the Chicago, Illinois market
- supported by two distribution warehouses, a food production facility, and a corporate office located in Warrensville Heights, Ohio.
- Heinen s
Diamond Difference Standards:
As an associate of Heinen s there are key components to learn, implement and master. Each of these are integral to the Heinen s Brand and to your success. These are simple behaviors that help distinguish us as the premier supermarket in Northeast Ohio and Chicago. Professional Appearance- Ensure you present yourself, your team, your products and your department in support of our Brand. Acknowledge
- Acknowledge customers with a smile and eye contact. Evaluate
- Develop the habit of evaluating store conditions on a continuous basis using our 5-Step QCSSS (Quality, Cleanliness, Stock Levels, Signage, and Serviceable) for excellence. Thank
- Thank each other for a job well done to reinforce positive behaviors and attitudes to support your team. Engage
- Engage customers when appropriate.