Radici Plastics USA is growing, and we're looking for a motivated, customer-focused Customer Service Representative to join our team in Wadsworth, Ohio. In this role, you'll be a key connection between our customers and our internal teams, helping keep orders moving, solving problems, and ensuring customers receive the responsive and reliable service they expect. If you enjoy building relationships, staying organized, and taking ownership of your work in a fast-paced manufacturing environment, this is a great opportunity to grow with our team. Our ideal candidate is organized, customer-focused, comfortable managing multiple priorities, and able to work independently while collaborating effectively with Sales, Production, Shipping, and other departments.

What You'll Do:

Serve as a primary point of contact for customers, providing timely and professional support. Process and manage customer orders, samples, and special order requests using SAP and other business systems. Monitor order and production status and coordinate with internal teams to ensure customer needs are met. Coordinate shipments, customer pickups, tracking, and required shipping or export documentation. Maintain accurate customer, order, shipment, and claim information in company and customer systems. Assist with returns, customer concerns, billing corrections, and other order-related issues. Collaborate with Sales, Production, Shipping, Accounting, Quality, and other teams to resolve issues and provide excellent customer service. Support forecasting, reporting, team coverage, training, and other departmental activities as needed. What We're Looking For High school diploma or GED required. Two or more years of customer service or related experience. Strong verbal and written communication skills. Excellent organization, attention to detail, accuracy, and follow-through. Strong problem-solving skills and the ability to prioritize competing demands. Ability to work independently within established procedures and exercise sound judgment in resolving routine customer and order issues. Ability to work effectively in a fast-paced environment and respond professionally to time-sensitive situations. Strong computer, data-entry, email, and Microsoft Office skills. Proficiency in written and spoken English. Preferred Qualifications Associate's or bachelor's degree in business, supply chain, communications, or a related field. Customer service experience in manufacturing, technical products, specialized products, or a similar environment. Experience with SAP, Salesforce, Siebel, ERP/CRM systems, or customer supplier portals. Experience with shipping, logistics, export, or intercompany order processes. This is a full-time, Monday through Friday position based at our Wadsworth, Ohio location. This position works primarily in a traditional office type setting; after six months in the role, employees may be eligible for a hybrid work schedule based on business and departmental needs and in accordance with Company policy. Occasional travel to customer locations, trade shows, meetings, or other Company events may be required. Why Join Radici Plastics USA? This role offers the opportunity to build strong customer relationships while working closely with multiple areas of a manufacturing organization. You'll have ownership of your day-to-day customer responsibilities, the opportunity to solve problems and make an impact, and the support of a collaborative team focused on providing reliable service to our customers. Company Overview Radici Plastics

USA, LLC

is the North American division of the High Performance Polymers business unit of RadiciGroup; One of the world's leading producers of a wide range of chemical intermediates, polyamide polymers, engineering plastics, synthetic fibers, with approximately 3,000 employees, and a network of production and sales sites located throughout Europe, North America, South America and Asia. Join our team and help us deliver the responsive, accurate, and dependable service our customers count on.

Expected hours:

40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Vision insurance Application Question(s): What is your desired rate of pay for this position?

Work Location:

In person