A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Customer Service Representative The Clermont Sun/Champion Media Part Time Monday-Wednesday 8:30 AM - 4:30
PM About Us:
At Champion Media, our publications have a rich history of serving their communities for well over 100 years, providing news, entertainment, and a voice for the people who call these towns and cities "homes." In addition to print newspaper, we are proud of the innovative digital products and services we provide our readers and advertisers. Our digital channels allow us to connect with people in new and exciting ways, providing timely updates, breaking news, photo galleries, and video content across all devices.
Job Summary:
We are seeking a Part-Time Customer Service Representative to join our Classified Advertising team. In this role, you will be the face and voice of our department, helping customers seamlessly place ads through our online portal, website, over the phone, and in person. What Will I Be Doing?
Customer Support:
Assist walk-in, phone, and online customers with placing classified advertisements.
Platform Navigation:
Guide users through our customer portal and website.
Quality Control:
Ensure all ads are accurate, well -formatted, and meet strict publication deadlines. • All other duties as assigned. Do I Have What It Takes? •
Experience:
Previous customer service experience is preferred, but a positive, professional attitude is a must. •
Technical Proficiency:
Strong computer skills are essential for navigating our ad placement and circulation systems. • Attention to
Detail :
Accuracy is a top priority, particularly when handling advertising and client accounts. Champion Media provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This includes providing policies for reasonable accommodations. This policy applies to all employees and applicants, as well as contractors, interns, volunteers, and any others conducting business with or on behalf of Champion Media. It applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
