Overview Join our dynamic team as a Guest Service Representative, where your enthusiasm and dedication will create memorable experiences for every guest. In this energetic role, you will be the friendly face and helpful voice that ensures our guests feel welcomed, valued, and satisfied. Your proactive approach and excellent communication skills will drive customer engagement, support sales goals, and uphold our commitment to outstanding service. This paid position offers an exciting opportunity to develop your retail and customer service skills in a lively, fast-paced environment. Duties Greet guests warmly upon arrival and provide exceptional customer service throughout their visit Register arriving guests, collect payment and issue keys. Assist guest with making reservations and checking property availability Maintain excellent communication between departments to ensure guests needs are met Complete daily checklist and assignments from manager Assist guests with product inquiries and personalized recommendations to enhance their experience Operate the cash register efficiently, handling retail sales transactions with accuracy using POS systems Manage cash drawer handling, cash handling procedures, and basic math calculations for transactions Promote and upsell store products and services to meet sales targets while ensuring a positive shopping experience Stock shelves, merchandise displays, and assist with merchandising efforts to maintain an attractive store environment Maintain excellent phone etiquette when answering inquiries or providing assistance remotely Support inventory management by stocking products and assisting with stockroom organization Qualifications Previous retail sales or customer service experience preferred, especially with supervising responsibilities or team oversight Familiarity with POS systems, cash register operations, retail math, and cash drawer handling Strong communication skills in both English and bilingual capabilities are a plus to serve diverse guests effectively Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining professionalism Knowledge of retail store product knowledge and customer service best practices Demonstrated phone etiquette skills combined with excellent interpersonal communication abilities Physical Requirements These physical demands represent the physical requirements necessary for a team member to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position. 1. Physical requirement for particular tasks includes but are not limited to: standing for long periods of time, pushing, pulling, lifting, reaching and grabbing. 2. Team member must be able to stand / walk for up to 8 hours per day. This role is perfect for motivated individuals eager to deliver energetic service while building valuable retail experience. If you thrive on creating positive guest interactions and enjoy working in a lively team environment, we want to hear from you! The World Equestrian Center is managed by Columbus Hospitality Management , a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities. We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.

Pay:

From $16.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person