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Riesbeck Food Markets

Customer Service Clerk -Full Time

Entry-Level JobVerifiedNo experience needed

Career Insights for Customer Service Representative (General)

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Scorecard

Based on Ohio data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,969 / year median in Ohio

-9% projected decline

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Job Description

DUTIES AND RESPONSIBILITIES
Observe all store rules and company policies. Maintain a neat, well-groomed personal appearance at all times and observe company dress regulations. Greet all customers and provide them with prompt and courteous service. Assist customers with courtesy card applications, returned merchandise, and over charges. Observe shift-operating hours at all times as scheduled by department manager. Keep store management informed of pricing problem area or items that are not on file in computer. By fully knowledgeable and thoroughly familiar with customer service procedures and policies. Assist front-end personnel in all front end procedures. Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular and ongoing basis. Comply with safety policies and procedures. Observe securing standards by staying alert and being aware of customer actions and behavior; report to management any abnormal behavior. Protect company assets at all times. Possess the math skills necessary to handle sales transactions and be able to troubleshoot errors or discrepancies in the customer service area and on the sales floor. Operate cash registers and bag groceries as needed. Able to speak, hear, read, and write. Able to communicate effectively with employees, vendors, and customers. Able to occasionally lift or exert up to 50 pounds and frequently lift moderate amounts of weights. Occasionally responsible for assisting with stocking the store, beer, etc. Perform other duties and responsibilities as directed by management.
Job Type:
Full-time Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Ability to
Commute:
Zanesville, OH 43701 (Required) Ability to
Relocate:
Zanesville, OH 43701: Relocate before starting work (Required)
Work Location:
In person