Role summary / purpose The Customer Experience Associate will provide professional and courteous customer service regarding network connectivity, credit card acceptance, fuel allocations supply management, and extranet support. This role requires 24/7 availability and the ability to provide customers with timely, accurate, and efficient support. This is a customer service-focused position, not an IT help desk role. Key responsibilities Respond to customer inquiries via phone, instant messaging, online networks, and/or email, troubleshooting and resolving issues with credit card processing Troubleshoot point-of-sale hardware, software, and/or network connectivity issues Facilitate customer supply requests based on guidelines developed by Customer Supply Management Support customers through retrieval requests and chargeback inquiries in the Credit Card Settlement System Address inquiries concerning credit card batch totals and reconciliation Maintain appropriate paperwork and records while meeting established job performance targets for customer service, productivity, and quality standards Maintain technical proficiency in all software, hardware, and web-based platforms assigned to the role Support requests regarding extranet sites Work any shift, including overnight, evenings, weekends, and holidays Requirements

•education & experience Legally authorized to work in the United States High School Diploma or GED equivalent Willing and able to be available for any shift, including overnight (8pm to 8am), evenings, weekends, and holidays Required skills Self-starter who can work independently and stay focused on results Strong communicator who can confidently guide customers through detailed processes over the phone Quick learner who can adapt and troubleshoot when issues arise Detail-oriented and capable of following structured procedures with accuracy Customer-focused with a positive, professional attitude Nice-to-have / preferred skills Marketing business insight Familiarity with EPOS equipment Demonstrated ability to effectively work within a team environment 1 or more years of Information Systems Help Desk / Support experience Knowledge of communication devices/methods such as Broadband, VSAT, and DSL Access to and knowledge of downstream systems which interface with the Credit Card System Intermediate knowledge of Microsoft Office software applications Intermediate knowledge of computer, DSL, and VSAT hardware Ability to define problems, collect data, establish facts, and draw valid conclusions Ability to learn other software and web-based applications per the requirements of this role Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and computer products Ability to write professional reports, business correspondence, and procedure manuals Ability to effectively present detailed information and respond to questions from groups of managers, clients, and/or customers Excellent interpersonal and communication skills Technical aptitude (learning agility is more important) Employment details

•type, location, hours

Location:

Bartlesville, OK (Onsite)

Assignment Duration:

October 1, 2026

•February 1, 2027

Headcount:

7 Resources Must be willing to work any shift, including overnight, evenings, weekends, and holidays.