Menz Propane is searching for a Customer Service Representative to join our team. As a Customer Service Representative, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls and performing administrative functions ensuring the highest level of customer service, quality, efficiency and accuracy. Responsibilities Handle incoming calls and utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities. Maintain an in-depth knowledge of products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service. Present a professional, confident and enthusiastic image to develop trusting relationships with all customers. Provide high levels of customer account management by properly setting up and maintaining account information and data. Process and coordinate Accounts Receivable, Collections and Accounts Payable functions and activities. Handle administrative, data entry, reporting and reconciliation around asset and inventory controls and purchasing. Coordinate with office and field employees to ensure high levels of customer service and achieve operational efficiencies. May assist with route forecasting and maintenance and with the scheduling of daily service work, installation and repairs. Fill propane cylinders for walk-in customers in a safe, efficient, and compliant manner while providing excellent customer service. Qualifications Minimum of 2 years of experience in a customer service role. Minimum of a High School diploma or GED preferred. Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports. Ability to multi-task and prioritize assignments in a team environment. Ability to safely perform physical tasks associated with filling propane bottles, including standing, lifting, and working outdoors as needed.

Benefit Conditions:

Only full-time employees eligible

Job Duties:

Answer incoming customer inquiries. Collaborate with management teams to stay updated on new products, services, and policies. Record customer information within our customer service database. Engage with clients in a friendly and professional manner while actively listening to their concerns. Offer support and solutions to customers in accordance with the company's customer service policies. Assist customers in person, including propane cylinder filling and handling transactions at the service counter. Other duties as requested. Communication method(s) used: Email Phone In person

Work Remotely:

No Job Type:

Full-time Pay:

$16.00 - $18.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift Day shift

Work Location:

In person