Job Title:

Technical Support Specialist (SaaS) and Client Success Specialist (SaaS)

Location:

In Office Employment Type:

Full-Time Compensation:

$45,000 / year + Comprehensive Benefits About Us Join a fast-growing SaaS company dedicated to delivering innovative solutions to users. As they expand their platform and customer base, they are looking for customer-focused Technical Support Specialists and Client Success Specialists to join their team. If you thrive in a collaborative environment, enjoy solving technical puzzles, and want to grow your career alongside a rising company, we would love to hear from you. Role Overview As a Technical Support Specialist, you will serve as the primary line of technical support for our customers and internal teams. You will troubleshoot software issues, guide users through platform features, and ensure an exceptional customer experience. Key Responsibilities Respond promptly to customer technical inquiries via email, live chat, and support ticketing systems. Diagnose, troubleshoot, and resolve software glitches, account access issues, and integration questions. Replicate reported bugs, document reproduction steps, and escalate complex issues to the product and engineering teams. Create and update knowledge base articles, FAQs, and user documentation to assist customers with self-service solutions. Walk end-users through product setup, feature navigation, and best practices. Collaborate with Customer Success and Account Management to advocate for customer needs and product improvements.

Qualifications & Requirements Experience:

At least 1 year of experience in a technical support/ customer support, help desk, or customer-facing SaaS role.

Technical Skills:

Familiarity with web-based applications, browser troubleshooting, APIs, or ticketing tools (e.g., Zendesk, Intercom, Jira).

Communication:

Excellent written and verbal communication skills with the ability to explain complex technical concepts in plain language.

Problem-Solving:

Strong analytical and critical thinking skills with acute attention to detail.

Adaptability:

Comfort working in a fast-paced environment with evolving product features and priorities.

Benefits & Perks Health & Wellness:

Comprehensive medical, dental, and vision insurance options.

Financial Security:

Paid time off (PTO), paid holidays, and 401(k) matching program.

Professional Growth:

Opportunities for career advancement within a growing company.

Work Culture:

Collaborative, inclusive team environment with flexible remote/hybrid options.

Pay:

$40,000.00 - $56,000.00 per year

Work Location:

In person