Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
HM
Hyundai Motor America dealership
Service Consultant
Job Description
Overall Summary As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Education High School Experience Less than 1 year Additional Information Edmond Hyundai - Edmond, OK Full-Time | Base Salary + Commission | Experienced Service Advisor Edmond Hyundai is looking for an experienced Automotive Service Consultant to join our high-volume service department. We are seeking a professional, motivated Service Advisor who understands the automotive repair process, knows how to build trust with customers, and is driven to deliver strong sales and customer satisfaction results. If you are an experienced Service Advisor looking for a dealership with strong traffic, a professional work environment, and base salary plus commission with excellent earning potential, Edmond Hyundai wants to talk to you. Compensation & Benefits Competitive base salary plus commission Strong earning potential based on individual performance High-volume service department with consistent traffic Performance-based income opportunities Professional and supportive management team Manufacturer training and ongoing development Opportunities for career advancement Modern dealership environment Strong technician and service department support Responsibilities Greet customers promptly and professionally Conduct thorough vehicle inspections and accurately document customer concerns Write detailed repair orders based on customer concerns and technician recommendations Clearly explain recommended maintenance and repairs Present repair estimates and obtain customer authorization Maintain consistent communication with customers throughout the repair process Monitor vehicle progress and keep customers informed of changes or delays Recommend maintenance and repairs based on manufacturer guidelines and vehicle condition Review completed repairs with customers and explain work performed Coordinate effectively with technicians, parts personnel, and management Maintain accurate repair orders and follow dealership processes Work toward department sales, gross profit, CSI, and productivity goals Follow up with customers regarding declined services and future maintenance needs Provide an exceptional ownership experience from check-in through delivery Qualifications Previous automotive Service Advisor/Service Consultant experience required Dealership service experience strongly preferred Strong understanding of automotive maintenance and repair Ability to understand and explain technician recommendations Excellent communication and customer service skills Strong sales and negotiation abilities Ability to confidently present repair recommendations and overcome objections Strong organizational and time-management skills Ability to manage multiple repair orders in a fast-paced environment Professional appearance and positive attitude Valid driver's license and acceptable driving record Strong computer and automotive software skills The Ideal Candidate We are looking for someone who is experienced, confident, organized, and motivated to earn. The right candidate understands that being a great Service Consultant means more than simply writing repair orders—it means educating customers, building long-term relationships, and helping customers make informed decisions about their vehicles. You should be comfortable working in a high-volume dealership environment, handling multiple customers and repair orders while maintaining excellent communication, organization, and attention to detail. Why Edmond Hyundai? At Edmond Hyundai, you will have the opportunity to work with an experienced service team in a dealership that values professionalism, teamwork, productivity, and customer satisfaction. If you're an experienced Service Consultant looking for base salary plus commission and strong earning potential, apply today and join the Edmond Hyundai team!
Employment Position:
Full Time Salary:
$48,000.00 - $120,000.00 Yearly Salary is not negotiable.Zip Code:
73013Benefits
- Dental Insurance
Career Insights for Automotive Customer Service Representative
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Oklahoma data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$50,957 / year median in Oklahoma
+14% projected growth