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TR
The Railroad Yard Inc.
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Oklahoma data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,404 / year median in Oklahoma
-2% projected decline
Job Description
Job Summary We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will serve as the primary point of contact for our clients, providing exceptional support and ensuring their needs are met with professionalism and enthusiasm. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming and organized office environment. If you thrive in a fast-paced setting, possess excellent communication skills, and enjoy helping others, this position offers an exciting opportunity to make a meaningful impact every day. Responsibilities Greet clients and visitors promptly, creating a friendly and professional first impression at the front desk. Handle multi-line phone systems with confidence, directing calls accurately and courteously. Assist with office management duties such as filing, document proofreading, and maintaining organized records. Provide exceptional customer support by addressing inquiries via phone or email, offering solutions or escalating issues as needed. Support administrative functions including clerical tasks, document preparation, and basic technical troubleshooting to enhance office efficiency. Qualifications Proven experience in office management, administrative support, or customer service roles. Strong computer literacy with proficiency in Microsoft Office (Word, Excel), spreadsheets, and productivity software. Familiarity with accounting tools is highly desirable. Excellent organizational skills with the ability to prioritize tasks effectively in a busy environment. Bilingual abilities are a plus to better serve diverse client needs. Demonstrated phone etiquette and excellent verbal communication skills. Previous experience working with multi-line phone systems, data entry, clerical tasks, and front desk responsibilities. Ability to handle confidential information discreetly while maintaining high levels of professionalism. Join us in delivering outstanding service while growing your career in a vibrant team environment! We value energetic individuals who are eager to contribute their skills and enthusiasm to create positive experiences for our clients every day.