Customer Service Specialist

Job Summary:

The Customer Service Representative serves as the primary point of contact for customers, addressing inquiries and resolving complaints to ensure a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and a service-oriented mindset to effectively assist customers across multiple channels.

Supervisory Responsibilities:

None Key Responsibilities:

Engage with customers via phone, email, online chat, or in person to provide support and product informationProcess and enter customer orders for new or additional products and servicesAddress customer questions and concerns, escalating complex issues to the appropriate specialist or departmentEnsure timely resolution of customer problems and inquiriesMaintain customer accounts and interaction records, documenting inquiries, complaints, and commentsPerform additional related duties as assigned

Required Skills & Qualifications:

Strong communication skills, including active listeningService-oriented approach with the ability to resolve customer grievancesProficiency in computer skills, with the ability to quickly learn new software

Education & Experience:

High school diploma or equivalent requiredPrevious customer service experience required

Physical Requirements:

Prolonged periods of sitting at a desk working on a computerAbility to lift up to 15 pounds as neededViper Northwest provides an extensive benefits package, including:

Complete Health Benefits Package401k with

Employer MatchPaid Time OffTuition Reimbursement ProgramAnnual Employee ActivitiesRecognition ProgramsAffirmative Action/EEO Statement:

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment in compliance with all federal and state regulations. Precinmac provides affirmative action in employment for qualified individuals with a disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.