Customer Service Representative Lorens Sanitation & Recycling INC Keizer, OR Job Details Full-time 3 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Employee relationship building Full Job Description Customer Service Representative (CSR) Loren's Sanitation | Keizer, OR Position Summary Loren's Sanitation is seeking an experienced Customer Service Representative who thrives in a fast-paced environment and takes pride in delivering exceptional customer service while helping keep our office running efficiently. This position is ideal for someone who naturally takes ownership, communicates professionally, solves problems independently, and enjoys being a dependable resource for both customers and coworkers. We are looking for someone who doesn't simply complete assigned tasks, but continually looks for ways to improve processes, strengthen the team, and provides an outstanding customer experience. If you're looking for a career where your contributions matter and your work has a direct impact on the success of the company, we'd love to meet you! ________________________________________ Responsibilities Deliver exceptional customer service by phone, email, and in person. Schedule service requests and coordinate with drivers and operations. Answer customer questions regarding billing, routes, and services. Process payments, account changes, and service requests accurately. Maintain organized and accurate customer records. Resolve customer concerns with professionalism and sound judgment. Assist with administrative projects and office support as needed. Help improve office procedures and customer service processes. Maintain a positive, professional office environment. Support teammates and contribute to the success of the entire organization. ________________________________________ The Ideal Candidate We're looking for someone who: Takes ownership and follows through without constant direction. Has excellent communication and customer service skills. Stays calm and professional under pressure. Can prioritize multiple tasks in a fastpaced office. Has exceptional attention to detail. Is dependable, accountable, and highly organized. Thinks critically and offers solutions rather than waiting for answers. Is comfortable making decisions within established guidelines. Enjoys helping teammates succeed. Continuously looks for opportunities to improve efficiency and customer satisfaction. ________________________________________ Preferred Qualifications Minimum 3 years of customer service or office administration experience. Experience in transportation, logistics, utilities, waste, construction, or similar industries is preferred. Strong computer skills, including Microsoft Office. Excellent written and verbal communication. Ability to manage confidential information professionally. Experience working in a highvolume, fastpaced office. ________________________________________ What Success Looks Like Successful team members: Earn the trust of customers and coworkers. Anticipate problems before they become emergencies. Take initiative without waiting to be asked. Build positive working relationships throughout the company. Help create efficient, organized office systems. Continuously improve customer service and office performance. Lead through professionalism, consistency, and accountability. ________________________________________ Benefits MondayFriday schedule Competitive pay based on experience Paid Time Off and Holidays Medical, Dental, and Vision Insurance 401(k) with Company Match Stable, growing local company Opportunities for continued professional growth ________________________________________ Why Loren's? At Loren's Sanitation, we believe in Raising the Bar. We're looking for people who are dependable, driven, and committed to doing things the right way. The strongest members of our team are those who earn trust through their work ethic, professionalism, initiative, and willingness to help others succeed. If you're someone who wants to make a meaningful impact, enjoys taking on challenges, and takes pride in being a reliable member of a high-performing team, we'd like to hear from you. About Lorens Sanitation & Recycling INC At Loren's, we're committed to caring for our neighbors and the communities we ourselves call home. So whether we're emptying your curbside bins or helping you tackle bigger cleanup projects, we're looking for ways to "do it better" — providing exemplary customer service while supporting a cleaner, more sustainable and more efficient Oregon.