Job Listing ID:

4559027

Job Title:

Technical Customer Support Professional

Application Deadline:

11/25/2026

Job Location:

Lake Oswego

Date Posted:

08/28/2026

Hours Worked Per Week:

40

Shift:

Day Shift

Duration of Job:

Full Time, more than 6 months

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Job Summary

Tier III Technical Support Professional - PowerFab Expert

Are you a technical expert ready to drive customer success in the structural steel industry? Join Trimble to leverage your deep technical expertise in Tekla PowerFab, collaborating with a passionate global team to resolve complex client challenges, streamline critical workflows, and directly influence product quality through proactive problem-solving.

What Makes This Role Great:

In this role, you will serve as a premier technical specialist, championing client success by solving complex software workflows, creating high-impact instructional documentation, and directly influencing product quality through cross-functional collaboration.

Key Exciting Responsibilities Advanced Technical Support:

Provide expert-level troubleshooting via phone, email, online forums, and live remote desktop sessions.

Problem Solving & Escalation:

Architect solutions using internal resources and CRM (Salesforce) data, take ownership of complex cases, and mentor colleagues.

Product Improvement & Training:

Manage Jira items for software bugs and feature requests, create public instructional media, test new product features, and train internal support teams.

Log Review & Diagnosis:

Analyze application and system logs to diagnose, address, and resolve a wide array of issues, documenting the thought process for others to learn from.

Customer Communication:

Translate technical concepts for audiences ranging from shop-floor users to IT administrators, and advise customers on environment and infrastructure considerations that fall outside the scope of support.

AI-Assisted Troubleshooting:

Leverage AI agents (Gemini, Copilot, and others) for troubleshooting, education, and evaluating the quality of AI-generated responses.

Essential Skills & Experience Tekla PowerFab:

At least 3 years of hands-on experience using Tekla PowerFab software.

Domain Knowledge:

Understanding of structural steel fabrication workflows, standards, and certifications (AISC, ASTM International, AWS).

Technical Troubleshooting:

Proven experience diagnosing complex software issues, including licensing, installation, and environment-related problems.

Communication:

Ability to explain technical issues clearly to both technical and non-technical audiences, in writing and in live sessions.

Bonus Points For Trimble Ecosystem:

Experience with Tekla Structures, Trimble Connect, ProjectSight, Viewpoint Vista, or Spectrum.

Reporting & Data Access:

Familiarity with report design tools (e.g., Stimulsoft, Crystal Reports) or SQL/ODBC-based data access from tools like Excel or Power BI.

Database Fundamentals:

Working knowledge of relational databases (MariaDB/MySQL) and tools such as MySQL Workbench or HeidiSQL.

IT & Networking Fundamentals:

Understanding of Windows file and share permissions, basic networking concepts (routing, port forwarding), and how hardware... For full info follow application link. It is Trimble's policy that candidates are entitled to equal employment opportunities without regard to race, color, religion, sex, national origin, age, marital or veteran status, sexual orientation or the presence of a medical condition or disability. Computer User Support Specialists

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Compensation

$78,400.00 to $107,900.00 per Year Depending on Experience

Benefits Offered:

Retirement

Job Requirements

Experience Required:

At least 3 years

Education Required:

High School Diploma/GED

Minimum Age:

N/A