Robert Half is seeking a professional and customer-focused Bilingual Call Center Representative to join a local team. In this role, you will handle inbound and outbound calls, assist customers with questions and concerns, provide accurate information, and deliver excellent service in both languages. The ideal candidate is a strong communicator, a problem-solver, and comfortable working in a fast-paced call center environment.

Key Responsibilities:

Answer inbound calls and make outbound calls to customers in a professional mannerAssist customers with account questions, service issues, order updates, and general inquiriesCommunicate clearly and effectively in both English and Spanish Document customer interactions accurately in the systemResolve customer concerns efficiently while maintaining a high level of serviceEscalate complex issues to the appropriate department when neededMeet performance goals for call quality, response time, and customer satisfactionMaintain confidentiality and follow company policies and procedures