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SZ
Sky Zone Trampoline Park
Call Center Customer Service and Event Team Member
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Pennsylvania data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,927 / year median in Pennsylvania
-23% projected decline
Job Description
Job Summary We are looking for an outgoing, friendly Customer Service Representative and Event Team Member that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively addressing customer inquiries, directing calls to the appropriate parties, booking and checking in events. Responsibilities and Duties Manage inbound and outbound calls in a timely manner Provide 1st rate customer service Identify customers' needs and respond appropriately Seize opportunities to up-sell products when they arise Build sustainable relationships and engage customers Keep records of all conversations Qualifications and Skills Previous experience in a customer support role is desirable, but for the right candidate, not a requirement Strong verbal communication skills Customer focus Ability to multi-task, set priorities and manage time effectively Ability to use computers and telephones efficiently