We are looking for a Call Center Specialist to support a high-volume health insurance call center serving customers. This Long-term Contract position is based in Pennsylvania, and is ideal for a licensed health insurance specialist who can deliver responsive, accurate, and courteous service. The role focuses on handling member inquiries, completing follow-up outreach, and maintaining detailed records while meeting established service standards.

Responsibilities:

• Manage a steady flow of inbound calls, addressing customer questions with efficiency and care
• Conduct outbound outreach when needed to complete follow-ups, gather information, or support service-related initiatives
• Explain health insurance products, coverage details, procedures, and company guidelines clearly and accurately
• Investigate customer concerns, provide appropriate resolutions, and route more complex matters to the correct internal teams
• Record call details, case updates, and customer interactions thoroughly within internal systems
• Consistently achieve service goals tied to productivity, quality, call handling, and customer experience
• Maintain a calm, empathetic, and solutions-oriented approach during every customer interaction