We are looking for a Customer Service Representative to support a banking-focused call center team serving customers in Pennsylvania. This opportunity is a long-term contract position offering steady weekday hours and the chance to deliver responsive, high-quality service in a fast-paced environment. The ideal candidate brings prior experience in banking or financial services and is comfortable handling a high volume of customer interactions with accuracy and care.

Responsibilities:

• Respond to incoming customer calls and provide timely support for account-related questions and service needs.
• Assist customers with service requests by gathering details, resolving routine issues, and ensuring each interaction is handled accurately.
• Manage both inbound and outbound communication to follow up on open items and provide status updates when needed.
• Enter and update customer information in internal systems with a strong focus on precision and completeness.
• Deliver a detail-oriented service experience by listening carefully, identifying customer concerns, and offering appropriate solutions.
• Maintain clear records of conversations, actions taken, and next steps to support continuity and compliance.
• Work within established service guidelines, call handling expectations, and quality standards in a banking environment.