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Customer Service Representative- # 26-14832
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Pennsylvania data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,927 / year median in Pennsylvania
-23% projected decline
Job Description
Customer Service Representative- # 26-14832 at US Tech Solutions Customer Service Representative- # 26-14832 at US Tech Solutions in Braddock, Pennsylvania Posted in about 24 hours ago.
Type:
full-time
Duration:
6 months contract,
Full-Time Employment Type:
W-2
Job Description :
Shift Hours:
11:30 AM - 8:00 P M We are looking for compassionate and customer-focused professionals to join our team. In this role, you'll help patients access important prescription medications and support programs while providing a high-quality, personalized experienc e.
Whether you're a recent graduate, early-career professional, or someone with experience in customer service, healthcare, case management, or call centers, we'd love to hear from yo u.
Responsibiliti es:
Assist patients, healthcare providers, and pharmacies through phone and online interactio ns.
Guide patients through program enrollment and eligibility requiremen ts.
Answer questions related to prescription assistance programs and medication acce ss.
Provide empathetic support and help resolve issues efficient ly.
Document interactions accurately and maintain patient recor ds.
Collaborate with internal teams to ensure a seamless patient experien ce.
Support administrative tasks as need ed.
Experie nce:
Strong communication and active listening ski lls.
A passion for helping people and delivering exceptional customer serv ice.
Empathy, patience, and emotional intellige nce.
Problem-solving and critical-thinking abilit ies.
Ability to adapt in a fast-paced environm ent.
Comfortable using computers and learning new softw a re.
Ski lls:
Effective Communica tionAttention to De tailProblem Sol vingCustomer ser viceMS E xcelMS WordOut look Educa tion:
High School or GED req uired About US Tech Solu tions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutio ns.com US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender id entity,national origin, disability, or status as a protected v eteran.
AI St atement:
By applying, you acknowledge that AI-assisted tools may be used during hiring.