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Customer Support Specialist
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Pennsylvania data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,927 / year median in Pennsylvania
-23% projected decline
Job Description
Customer Support Specialist at Talent Edge Recruiting Customer Support Specialist at Talent Edge Recruiting in Braddock, Pennsylvania Posted in about 11 hours ago.
Type:
full-time Customer Support Specialist ???? Greater Pittsburgh Area (Onsite) ???? $55,000-$70,000 Base Salary
+ Full Benefits
+ Growth Join a growing custom manufacturing organization where you'll build long-term customer relationships, solve technical challenges, and play a key role in delivering highly specialized products to industry-leading customers. This is an excellent opportunity for someone who enjoys account management, customer interaction, project coordination, and learning complex products. You'll work closely with customers and internal teams to guide projects from quote to delivery while developing valuable technical and commercial expertise.
What You'll Do:
Manage a portfolio of established customer accounts and serve as the primary point of contact. Build strong customer relationships and provide exceptional service throughout the order lifecycle. Review customer specifications, drawings, and project requirements. Collaborate with engineering and operations teams to develop solutions and ensure successful project execution. Coordinate quotes, orders, pricing discussions, production schedules, and delivery timelines. Answer technical questions and help customers identify the best solutions for their applications. Monitor projects from initial inquiry through final shipment while ensuring a positive customer experience. Required Qualifications Bachelor's degree in Business, Marketing, Engineering, or a related field. Strong communication and relationship-building skills. Experience in account management, customer service, technical sales, industrial sales, manufacturing support, or similar customer-facing roles. Ability to understand technical products and communicate effectively with customers and internal teams. Strong organizational skills with excellent attention to detail. Comfortable learning CRM and ERP systems. Compensation & Benefits $55,000-$70,000 base salary commensurate with experience Performance-based bonus program tied to individual goals and achievements. Company-Supported Healthcare Coverage 401(k) with Company Match Paid Time Off & Paid Holidays Structured Training & Professional Development Why Join? This position offers the opportunity to build a long-term career in a stable manufacturing environment where you'll gain exposure to technical products, customer relationship management, and cross-functional business operations. If you're naturally curious, enjoy solving problems, and want to become a trusted advisor to your customers, we'd love to hear from you.