Customer Service Order Management at Integration International Inc. Customer Service Order Management at Integration International Inc. in Bridgeport, Pennsylvania Posted in about 2 hours ago.

Type:

full-time

Job Details:

Job Title:

Account Specialist

• Customer Service & Order Management Location: Radnor, PA 19087
• On-site Pay Rate: $40/hour (W2
• No Benefits)

Duration:

6 months

Shift:

1st Shift | Monday

• Friday | 8:00 AM
• 4 PM or 8:30 AM
• 4:30

PM Industry:

Specialty Chemicals /

High-Performance Polymers Experience:

3-5 years with a Bachelor's degree, or 6+ years of relevant customer service experience

Function:

Customer Service | Order Management | Supply Chain About the

Role:

We are looking for an experienced Account Specialist to join a customer-focused team supporting a leading business in the specialty chemicals and high-performance polymers industry . This role is ideal for a customer service professional who enjoys managing complex orders, working across supply chain functions, solving customer challenges, and ensuring a seamless quote-to-cash and order-to-delivery process . You will work closely with customers and cross-functional teams across Sales, Logistics, Manufacturing, Supply Chain, Credit, Accounts Receivable, Regulatory, and Operations to deliver exceptional service and support business growth.

Key Highlights:

Manage 2,000+ customer orders annually while ensuring accurate and timely order processing. Own end-to-end Sales Order Management , from order entry and acknowledgement through shipment and delivery. Work with complex supply chain models including Vendor Managed Inventory (VMI), consignment, third-party orders, and intercompany orders . Use SAP/ERP systems to manage customer master data, order processing, pricing, availability, delivery schedules, and order documentation. Partner with Sales and Supply Chain teams to support pricing, forecasting, product availability, inventory, and customer delivery commitments . Proactively monitor orders against forecasts and identify potential delivery or process issues before they impact customers. Serve as a trusted point of contact for customers, resolving escalations and driving issues through to successful closure. Investigate and resolve credits, debits, residuals, overdue invoices, and account-related issues . Identify process gaps and contribute to continuous improvement and operational efficiency . Participate in Supply Chain and S&OP meetings , helping translate business changes into actionable customer and delivery updates. Support procedure development, reporting, training, and broader business initiatives.

What You'll Do:

Order Management

• 65-70% Process and acknowledge customer orders within established service-level expectations.

Provide accurate information on pricing, product availability, packaging, lead times, and delivery schedules . Manage special pricing arrangements and discounts in coordination with Sales. Monitor order status, shipment performance, and delivery commitments. Utilize SAP and reporting tools to identify risks and opportunities throughout the quote-to-cash process. Proactively communicate potential issues to customers and recommend appropriate solutions. Customer & Account Issue Resolution

• 10-20% Manage customer escalations and time-sensitive service situations.

Coordinate complaint resolution with the appropriate internal teams. Track issues through completion and ensure customer satisfaction. Investigate account discrepancies, credits/debits, residuals, and overdue invoices. Recommend improvements to processes and identify opportunities to strengthen customer service. Training & Development

• 5% Complete required training and maintain relevant quality/compliance records. Support team members through knowledge sharing, mentoring, and training. Continuously develop customer service, ERP, and supply chain expertise. Additional Business Support
• 10-15% Support activities related to inside sales, import/export, collections, forecasting, supply chain, and business reporting .

Participate in S&OP and supply chain discussions. Develop and improve procedures and work instructions. Support internal and external process improvement initiatives. Promote effective use of SAP reports and real-time order information across the supply chain.

What We're Looking For:

Bachelor's degree in Business, Engineering, Supply Chain , or a related discipline preferred. 3-5 years of relevant experience with a Bachelor's degree, or 6+ years of relevant customer service experience without a degree. Strong experience in customer service, order management, order-to-cash, or supply chain operations . Hands-on experience with an ERP system; SAP experience is strongly preferred . Intermediate proficiency in Microsoft Word, Excel, and PowerPoint . Strong written and verbal communication skills. Excellent problem-solving, decision-making, organizational, and multitasking abilities. Ability to manage complex customer requirements while maintaining accuracy and service quality.

Ideal Candidate Profile:

The successful candidate will be a confident and experienced customer service professional who can: Build strong, trusted relationships with customers and internal stakeholders. Navigate complex order and supply chain processes with minimal supervision. Understand the impact of decisions on customers, revenue, inventory, and working capital . Work effectively across Sales, Manufacturing, Logistics, Finance, and Supply Chain. Analyze problems, exercise sound judgment, and recommend practical solutions. Handle multiple priorities in a fast-paced environment while maintaining attention to detail. Act as a go-to resource for customer service and order management processes. Demonstrate a continuous-improvement mindset and proactively identify better ways of working. Why Consider This Opportunity? This is a great opportunity for an experienced Customer Service / Order Management professional to take ownership of complex customer accounts within a highly technical specialty chemicals and high-performance materials environment . The role offers strong exposure to SAP, supply chain operations, S&OP, customer account management, logistics, commercial processes, and cross-functional business operations

• making it an excellent opportunity for professionals looking to broaden their supply chain and commercial expertise.

Interested in building your career at the intersection of customer experience, technology, and supply chain? Apply now.