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First Impression Specialist
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Pennsylvania data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,927 / year median in Pennsylvania
-23% projected decline
Job Description
First Impression Specialist - Receptionist - SPLASH Showroom | Nicklas Supply Inc. SPLASH, a division of Nicklas Supply, is seeking a professional and friendly Receptionist to be the first point of contact in our showroom. This role is essential in supporting daily operations and administrative tasks, in addition to delivering exceptional customer experience to our clients. Key Responsibilities Greet and assist clients, guests, and vendors, creating a welcoming showroom experience Answer and route calls, manage appointments, and support customer inquiries Coordinate with Sales Designers to connect customers with the right resources Maintain a clean, organized, and fully stocked showroom environment Open/close showroom and ensure daily operational readiness Provide administrative support including scheduling, data entry, filing, and order assistance Manage customer logs, calendars, and showroom materials Qualifications High school diploma (required); prior reception or admin experience preferred Strong communication, organization, and multitasking skills Professional, dependable, and customer-focused Proficiency in Microsoft Office (Excel, Outlook, PowerPoint) Team-oriented with a positive attitude Additional Details Saturday morning availability required Light lifting (up to 40 lbs.) and light cleaning duties included