Concordia Medical Equipment is looking for a dedicated Customer Service Representative CSR to join our expanding team. If you have experience in customer service, prefer a schedule that allows for evenings and weekends off, and are seeking a stable income, this position is perfect for you! Our Customer Service Representatives CSR work Monday through Friday in a dynamic environment, utilizing their skills to answer calls, process orders, and address customer inquiries. This is a full-time role that comes with benefits!

Position Summary:

As a Customer Service Representative CSR , you will be responsible for new patient intake, assessing the needs of both new and existing customers, ensuring customer satisfaction, resolving complaints, ensuring order accuracy, coordinating deliveries or services, and verifying issues related to service authorization, insurance coverage, and reimbursement. You will be the primary point of contact for customers, both in our retail location and over the phone. Why You Should Apply for the Customer Service Representative position? Excellent opportunities for growth and advancement Education Assistance Comprehensive benefits package Exceptional 403(b) Retirement Savings Plan Generous paid time off Qualifications for the Customer Service Representative position: High school diploma or equivalent Strong customer service, phone, and typing skills Excellent verbal and written communication abilities Attention to detail, strong organizational skills, and the ability to multitask effectively Ability to work collaboratively as part of a cohesive team Two years of customer service experience preferred; knowledge of medical terminology is a plus Equal Opportunity Employer If you're ready to make a difference in customer service and join a supportive team, we encourage you to apply!

Job Type:

Full-time Benefits:

401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Vision insurance Ability to

Commute:

Cabot, PA 16023 (Required)

Work Location:

In person