Rowe's Print Shop - Carlisle, PA Rowe's Print Shop, a well established commercial printing company in Carlisle, PA, is seeking a friendly, dependable, and detail-oriented Customer Service & Design Specialist to join our team. This position is ideal for someone who enjoys working with customers, staying organized, and being part of a fast-paced environment where every day is a little different. The primary focus of this position is customer service and coordinating print jobs . Responsibilities Greet and assist customers in person, by phone, and through email Discuss printing needs with customers and help determine the best options for their projects Prepare estimates and quotes Write clear and accurate job jackets with complete production instructions Follow jobs from the initial customer request through production and completion Communicate with customers regarding proofs, pricing, deadlines, changes, and completed orders Review customer supplied files for basic accuracy and production readiness Co-ordinate proofs and customer approvals Work closely with our graphic design and production staff to ensure jobs are completed correctly Maintain organized customer files, emails, job information, and paperwork Help prioritize jobs based on deadlines and production requirements Follow up with customers when additional information or approval is needed Assist with general office and print-production duties as needed What We're Looking For We are looking for someone who is personable, patient, organized, and comfortable communicating with customers throughout the day. Attention to detail is extremely important because the information taken at the front counter becomes the instructions our production team relies upon. The right person should be able to manage several jobs at once, ask questions when something is unclear, and understand that accuracy is just as important as speed. Previous experience in a commercial print shop, copy center, sign shop, graphic design environment, or customer service position is a plus, but we are willing to train the right person on our specific processes and equipment.

Ideal Candidate The ideal candidate:

Enjoys working directly with customers Has strong written and verbal communication skills Is comfortable answering phones and assisting customers at the front counter Has excellent attention to detail Can stay organized while handling multiple jobs Is comfortable working with computers and learning new software Works well as part of a team Accepts direction and feedback professionally Is dependable and takes pride in producing accurate work Is willing to learn the commercial printing process from start to finish This is not strictly a graphic design position . Customer service, communication, organization, and accurate job coordination are major parts of the role. However, design experience is valuable and will be used for customer revisions, and preparing files for production. We are looking for someone who wants to become a dependable part of our team and learn the many different aspects of the commercial printing industry.

APPLICANTS

PLEASE

SUBMIT A RESUME, COVER LETTER, AND SALARY REQUIREMENTS WITH YOUR APPLICATION. APPLICATIONS THAT DO NOT INCLUDE ALL THREE WILL NOT BE CONSIDERED.

Pay:

$16.50 - $18.50 per hour Expected hours: 36.0 - 40.0 per week

Benefits:

Dental insurance Employee discount Health savings account Paid time off Vision insurance

Language:

English (Required) Shift availability: Day Shift (Required)

Work Location:

In person