Find Jobs

Find Jobs Near You – Available Work in Your Location

Skip to job details

Back to Results

Apply for this opportunity

To apply for this job, you'll continue to an external website or email application.

Apply Offsite

Cloister Flooring, Inc.

Customer Service Associate (Part-Time)

Pay: $18–$25/hr

Posted: 3 weeks ago

Location: Ephrata, PA (Onsite)

Last Updated: 2 weeks ago

Hours: Part-Time

Expires: 10/1/2026

Career Insights for Customer Service Representative (General)

See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.

Scorecard

Based on Pennsylvania data

Review key factors to help you decide if this role fits your goals. How is this calculated?

Were these scores useful?

What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$38,927 / year median in Pennsylvania

-23% projected decline

Explore Career

Job Description

Overview Are you a highly motivated, people-person who loves home design and organization? Cloister's Flooring America is seeking a part-time flooring Customer Service Associate to join our local retail showroom. In this role, you will be the face of our store—welcoming clients, listening to their project goals, and guiding them through their home improvement journey from material selection to post-installation support. 2 evenings each week until 7 pm and every other Saturday from 9-2.

Duties Customer Engagement:

Greet showroom visitors warmly, learn about their project needs, and recommend the best flooring, cabinet, or countertop solutions.

Sales & Quoting:

Assist clients in calculating dimensions and square footage, preparing accurate project quotes, and processing deposits.

Order Management:

Process customer orders, track inventory availability, and coordinate delivery or warehouse pickup dates.

Showroom Operations:

Manage point-of-sale (POS) transactions, handle returns/exchanges, and keep samples organized.

Issue Resolution:

Act as a reliable liaison between customers, our internal sales team, and installation crews to keep projects moving smoothly. Qualifications 1-2 years of experience in retail, inside sales, or customer service (experience in construction or home improvement is a major plus!). High school diploma or equivalent. Strong basic math skills (ability to accurately calculate dimensions and material square footage). Comfort utilizing digital tools, POS systems, or inventory software (experience with platforms like RFMS is a plus). Excellent verbal communication skills, patience, and strong problem-solving abilities. Ability to stand for prolonged periods and safely move flooring samples around the showroom (typically up to 25-50 lbs). Join us to be part of a vibrant team dedicated to delivering outstanding service! We value energetic individuals who are eager to learn, grow their retail skills, and make a real difference in our customers' shopping journeys. All positions are paid roles committed to fostering a positive work environment where your contributions truly matter.

Pay:

$18.00 - $25.00 per hour

Work Location:

In person