Highway Equipment & Supply Co. is a family owned and operated Construction Equipment business that is looking for a Service Coordinator for our Drums location.

RESPONSIBILITIES

Assisting in the day-to-day administrative operations of the service department Answering and directing incoming phone calls including technical questions from customers Processing work orders and assigning customer work to technicians Resolving all open repair issues to conclusions for customers and technicians Obtaining best sublet vendor pricing for all outside parts/labor Maintaining daily times from the field service technicians Following up on back-ordered parts Initiating and providing a timely response to customer requests before, during, and after job completion Reviewing additional repairs needed with customers as a result of machine inspections and selling additional parts and labor when applicable Scheduling field service repairs/maintenance and maintaining records

TECHNICAL SKILLS REQUIRED

Proficient with general Microsoft systems and applications, including Word, Excel, and Outlook General computer proficiency Heavy-equipment industry knowledge and experience preferred. Experienced in customer service

PERSONAL SKILLS REQUIRED

Professional phone, email, and interpersonal communication skills Able to assist customers with general questions or coordinate customer concerns with technicians Works well in a fast-paced, demanding team environment, with all levels of the company, and with all types of customers

WORK SCHEDULE

Monday through Friday, 8:00 a.m. to 5:00 p.m. with a one hour unpaid lunch Some overtime possible requiring the ability to occasionally work 7 a.m. to 5 p.m.

Job Type:

Full-time Pay:

From $22.00 per hour

Work Location:

In person