Public Health Customer Service Specialist Erie County Government - 2.9 Erie, PA Job Details Full-time $14.41 an hour 1 day ago Benefits Free parking Paid holidays Health insurance Dental insurance Vision insurance Qualifications High school diploma or GED Driver's License Clerical experience Full Job Description Department Public Health Location Erie County Department of Health Status Full Time Starting Pay Rate $14.41 Hourly Hours Per Week 37.5 Exemption Status Non-Exempt Posting Date 09/08/2026 Closing Date 09/22/2026 Pay Grade AC06 Bargaining Unit

AFSCME CLERICAL/TECHNICAL

Posting Number 5857

Posting Notice:

Erie County offers a generous fringe benefit package including: low-cost medical, dental, and vision; 14 paid holidays; up to 11 combined personal and vacation days in the first 12 months of employment; free parking. Definition of Class This position is an entry-level position serving as the primary point of contact for individuals seeking information, assistance, or services related to public health. An employee in this position must be able to work with considerable independence and initiative. Duties & Responsibilities Responds to inquiries by providing timely and accurate responses to the public regarding public health programs, services, and resources via phone, email, or in-person interactions. Assists individuals in navigating public health resources, programs, and services available in the community and offers guidance on accessing necessary assistance. Delivers clear and concise information to the public. Assists individuals in scheduling appointments for public health services such as vaccinations, screenings, or other services. Maintains accurate records of customer interactions, payments, inquiries, and outcomes in accordance with established protocols, procedures, and policies. Processes payments and associated information related to licensing and permitting. Identifies opportunities for process improvement and making recommendations to enhance the quality and efficiency of customer service delivery. Performs other related work as required. Knowledge, Skills, & Abilities  Knowledge of public health services  Skilled in empathetically and patiently guiding members of the public  Skilled in Microsoft Office  Ability to communicate professionally with individuals from diverse backgrounds  Ability to maintain a high degree of efficiency and productivity  Ability to problem solve and maintain composure in stressful situations  Ability to prepare and maintain reports, as requested  Ability to field and triage telephone calls and communication from the public Minimum Requirements High School Diploma or GED Minimum of 1 year of Clerical Experience Must have a Valid Driver's License Must Provide Own Transportation Conditions Of Employment The selected candidate will be pre-employment required to obtain, at their own expense, 3 forms of clearance, including PA State Police Criminal History Record Check; PA Child Abuse History; and FBI Criminal History Background Check including finger printing.