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Customer Support Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Pennsylvania data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,927 / year median in Pennsylvania
-23% projected decline
Job Description
Customer Support Specialist & Product Expert We're a fast-growing e-commerce company seeking an experienced professional who understands high-quality customer service. What We Expect Strong understanding of customer support best practices. Solid product knowledge and the ability to explain concepts clearly. Qualifications 2+ years of customer support experience. Familiarity with Google Docs and Microsoft Office. Fluent English with strong written and verbal communication and strong grammar skills. Strong problem-solving, communication, and organizational skills. Confident phone communication and professional demeanor. Ability to listen, troubleshoot, and offer clear solutions, while ensuring realistic expectations. Schedule Monday-Friday, 9 AM - 5 PM If you're committed to delivering excellent service, we'd like to hear from you.
Job Type:
Full-time Pay:
$18.00 per hour
Work Location:
In person