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Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Pennsylvania data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,927 / year median in Pennsylvania
-23% projected decline
Job Description
Customer Service Representative at Logix Guru Customer Service Representative at Logix Guru in Homestead, Pennsylvania Posted in about 20 hours ago.
Type:
full-time
Title:
Primary Contact Center Representative Duration:
3-month
CTH Location:
Pittsburgh
PA 15212
Mandatory overtime may be required based on business and training needs.
Must Have:
Must be available to work on Rotational shifts including 7:45-5, 9-6, 10-7 or 12-9 including 7:45-5 on weekends. Must be reliable with minimal absences! Must have high volume call centre experience! At least 2 years, recent Highly desirable to have experience with banking/financial client.
Position Overview:
This position is responsible for handling a high volume of inbound calls (100+ per day). Identify our customer's needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.