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HealthCare First Credit Union

Member Service Representative (MSR)

Entry-Level JobVerifiedNo experience needed
Pay: $13–$15/hr
Posted: 3 weeks ago
Location: Johnstown, PA (Onsite)
Last Updated: 1 hour ago
Hours: Full-Time
Expires: 10/15/2026

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$38,927 / year median in Pennsylvania

-23% projected decline

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Job Description

Member Service Representative (MSR) Johnstown, PA 2 DAYS AGO 22844257 Summary Johnstown, PA In-Person $13.00 - $15.00 per Hour 0 Months Experience High school graduate or equivalency certificate (GED) No Commission 40.00 hours per week / Day, Weekend Shift / Full-Time
Description Job Description:
As an MSR at HealthCare First Credit Union, you are the initial contact for all members we serve. The MSR is a critical position within the credit union and is a very important member of the team. MSR's must provide excellent customer service to all members and must be able to assist them with all account transactions and servicing needs. Essential Job Functions The role of the MSR is to welcome and serve members with outstanding customer service skills and perform account transactions that all align with the regulations of the credit union. MSR's must have professional behavior at all times and must conduct business ethically and avoid conflicts of interest.
Primary Functions:
Process all financial service transactions Assist members by handling phone, counter and email inquiries Maintain responsibility for cash drawer and follow all proper balancing procedures Establish, maintain and close member accounts Perform daily tasks as reasonably required Additional Details How To Identify Potential Job Scams