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EP
Extramet Products
Customer Service Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Pennsylvania data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,927 / year median in Pennsylvania
-23% projected decline
Job Description
Job Description We are seeking a highly motivated, focused, Customer Service Representative to join our fast-paced manufacturing environment. Previous experience with quoting, purchasing, manufacturing, or job shop operations is beneficial, but not required. We are committed to training the right individual who demonstrates a strong work ethic, excellent communication skills, and a willingness to learn. Compensation is competitive and based on experience. Key Responsibilities
- Prepare and respond to customer requests for quotes (RFQs) accurately and promptly
- Build and maintain strong relationships with existing customers
- Identify opportunities to expand business with current and prospective customers
- Coordinate with internal departments to ensure customer requirements are met
- Assist customers throughout the quoting and order process while providing exceptional service Benefits
- 100% employer-paid health care (includes medical/prescription, dental and vision)
- Life insurance
SIMPLE IRA
retirement plan with employer contributions (after 1 yr of employment)- Paid vacation
- Competitive compensation based on experience Qualifications
- Strong communication skills
- Ability to prioritize multiple tasks
- Positive attitude and willingness to learn
- Excellent customer service and problem-solving abilities
- Blue print reading is beneficial