CUSTOMER SERVICE REPRESENTATIVE

Description Job Purpose The customer service representative will work cooperatively with our customer base and manufacturing team to provide outstanding customer service. Duties & Responsibilities Provide product information in a timely manner to all customer (new and existing) inquiries. This can include questions regarding our material and manufacturing process, lead times, and material suggestions for certain applications. Determine customer requirements and expectations in order to recommend specific products and solutions. Assist with samples requests and forwarding them to the appropriate parties for fulfillment. Accurately process customer transactions such as orders, freight quotes, freight claims or returns. Provide accurate information regarding availability of products. Monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Provide updated shipment information to customer. Setup and maintain customer files including price lists. Answer phone calls and assist sales reps, distributors of our product, and potential end users with questions. Manage time effectively, meet personal goals and work effectively with other members of the team. Basic technical knowledge of the products, installation, maintenance, etc. Reports any customer concerns to Customer Service Manager. Follow company policies and procedures. Present a professional image at all times to customers and vendors. Other administrative tasks as assigned. Qualifications High School diploma Entry level position, experience preferred Ability to handle a moderate volume of incoming phone calls with professionalism and courtesy especially when the same is not returned by the caller Ability to effectively use computer software and technology as required by the company including Microsoft Word and Excel Effective organizational, verbal and written communication skills a must Ability to work professionally, effectively, and efficiently in a team environment with customers, management and co-workers. Must be able to multi-task effectively

Requirements:

This position will report for 8 hours daily Mon-Fri Hours are 8am to 5 pm EST (Lunch 1 hour) This position reports to the

Customer Service Manager Job Type:

Full-time Pay:

$18.00 - $19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person