Customer Service Rep Bailey Insurance Agency - 5.0 Macungie, PA Job Details Full-time $35,000 - $45,000 a year 11 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Opportunities for advancement Flexible schedule Retirement plan Qualifications Customer communication Desktop applications Productivity software Full Job Description Job Overview Welcome to Bailey Insurance Agency, where we believe in building genuine connections and providing exceptional support to our community in Macungie, Pennsylvania. We're not just about insurance; we're about people, and our Customer Service Rep role is at the heart of making our clients feel valued and understood. If you have a knack for making people feel heard and a desire to help others, you'll fit right in. You'll be the friendly voice and helpful hand for our clients, guiding them through policy details, assisting with their questions, and ensuring their experience with us is smooth and positive. We foster a supportive work environment where your contributions are noticed and appreciated. Come join a team that's dedicated to service with a smile and make a real difference in the lives of our policyholders.

Salary Range:

$35,000.00 - $45,000.00 per year Benefits Annual Base Salary Based on Experience Paid Time Off (PTO) Dental Insurance Vision Insurance Flexible Schedule Health Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities Retirement Plan Requirements Previous experience in customer service or a similar role is preferred but not required. Excellent verbal and written communication skills. Proficiency with standard office software (e.g., Microsoft Office Suite). A positive and empathetic attitude towards clients. Ability to manage multiple tasks efficiently. Responsibilities Greet clients warmly and manage incoming calls and inquiries. Provide information about insurance policies and agency services. Assist clients with policy changes, billing questions, and claims processing. Maintain accurate client records in our system. Collaborate with the sales team to ensure client needs are met. Help resolve customer issues with patience and professionalism. About Us Independent Insurance Agency