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Baron Insurance Group
Insurance Assistant
Career Insights for Insurance Customer Service Representative
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Scorecard
Based on Pennsylvania data
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What they do
An Insurance Customer Service Representative responds to customer inquiries about insurance, provides information about insurance products and services, and reports insurance claims. May explain insurance coverage or assist customers with adding or changing coverage. Handles or resolves customer complaints. Keeps records of customer communications and transactions.
$48,923 / year median in Pennsylvania
-8% projected decline
Job Description
Job Description Position:
Insurance Assistant Company Overview Baron Insurance Group has been an established personal and commercial lines insurance provider and community leader for over 55 years. They are passionate about creating a fast-paced, dynamic work environment while enriching the lives of their team, clients, and community. In a healthy, caring, and friendly workplace, team members are encouraged to bring ownership to their roles and are rewarded for their purposeful engagement. Job Summary Baron Insurance Group is seeking a full-time, entry-level, Insurance Agent Assistant. This individual will provide support for licensed insurance agents by having strong involvement with data entry, forms and information processing, administrative tasks, and client contact. Long term opportunities in this role include getting an insurance license and becoming an insurance agent. The position is primarily based out of their Manheim office but some travel to their Gordonville office may be required. Primary Responsibilities and Duties- Process and verify insurance signatures, documents, transactional changes
- Support quoting insurance policies and endorsements
- Assign and manage client tasks in agency CRM system to team
- Help answer the phone and route calls to 20+ people at 3 separate locations
- Greet and welcome agency guests Qualifications and Skills
- Passionate about Baron Insurance's corporate values -
Healthy:
makes teamwork and unity a priority, even when it is hardHungry:
wants to consistently improve themselves and others around themHumble:
has a servant's heart, others focusedStakeholder:
self-motivated, mature adult that welcomes ownership in their role- Adaptable in a fast-paced environment with changing technological demands
- Strong computer literacy with proficiency in working with Windows 10
- Professional appearance with a caring and friendly demeanor
- Well-developed interpersonal and communication skills
- Organized, dependable, self-starter that can take independent action when appropriate
- Willing to serve wherever help is needed
- Available Monday thru Friday 8:00am - 5:00pm Requirements
- High school diploma or equivalent (GED)
- Two years prior experience working in an office environment, preferred
- Administrative and/or insurance agency experience, preferred
Benefits :
- 100% paid for Employee Only Health Insurance Coverage (Option to add Family on for a cost)
- 401k Retirement Plan with employer match
- Two Profit Sharing Programs
- Paid Time Off
- Flex Time
- 100% Employer Paid for Disability and Life
- 80% Employer Paid for Vision and Dental
- 10 Paid Holidays
- Baron Cares Program (charity giving)
- Team Birthday Lunches
- Quarterly Team Building Events
- Seniority Vacations Baron Insurance Group has received the following recognition:
- 2021 Erie Insurance Quality Agency of the Year Winner
- 7 Time Erie Insurance Elite Agency Winner (2013, 2014, 2015, 2016, 2017, 2018, 2020) What makes us unique?
- We invest in people - ourselves, our clients and our community
- We are advisors with the heart of a teacher
- We are problem solvers Application Question(s):
- Are you willing to undergo a background check, in accordance with local laws/regulations?
Education :
- High school or equivalent (Required)
Experience :
Insurance:
1 year (Preferred)Administrative:
1 year (Preferred)Word Processing:
1 year (Preferred)Work Location :
In personJob Type :
Full-time Schedule :
- 8 hour shift
- Monday to
Friday Salary :
$15.00 - $22.00 per hourJob Type:
Permanent Pay:
$17.00 - $22.00 per hourBenefits:
401(k) 401(k) matching Dental insurance Disability insurance Flexible schedule Health insurance Paid time off Tuition reimbursement Vision insuranceExperience:
Customer service: 1 year (Preferred) Insurance agency: 1 year (Preferred)License/Certification:
Property & Casualty License (Preferred) Ability toCommute:
Manheim, PA 17545 (Required)Work Location:
In personBenefits
- Paid Time Off (PTO)
- Financial Aid/Assistance
- 401(k) Plans
- Other Retirement and Savings