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If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering exceptional customer service, we'd love to hear from you. Responsibilities Greet customers promptly and professionally while assessing their service needs. Create and manage repair orders for equipment, generators, and fireplace service work. Schedule service appointments and communicate estimated completion times. Coordinate workflow between customers and technicians to maximize efficiency. Maintain regular communication with customers regarding repair progress, parts availability, and completion dates. Prepare estimates for repairs and maintenance services. Process warranty claims when applicable. Review completed repairs with customers and explain performed work and recommended maintenance. Assist with invoicing and payment processing. Maintain accurate service records and documentation. Work closely with the parts department to ensure timely ordering and availability of necessary components. Promote preventative maintenance programs and service offerings. Provide exceptional customer service while helping create long-term customer relationships. Qualifications Previous customer service experience required. Service writing or dealership experience preferred. Strong organizational and multitasking abilities. Excellent verbal and written communication skills. Proficiency with computer systems and dealership management software is preferred. Ability to work effectively in a fast-paced environment. Mechanical aptitude or experience with construction equipment, agricultural equipment, generators, or fireplaces is a plus. Positive attitude with strong problem-solving skills. Ability to work independently and as part of a team. Preferred Experience Experience working with any of the following is beneficial but not required: Construction equipment Compact tractors and agricultural equipment Standby generators Fireplace and hearth products Service department operations Warranty administration Parts and inventory management What We Offer Competitive pay based on experience Health insurance options Paid vacation and holidays Retirement plan opportunities Ongoing product and manufacturer training Opportunities for advancement within the company A supportive, family-oriented work environment About Us At Wellsboro Equipment, we take pride in helping our customers get the most from the equipment and products they depend on every day. From Bobcat equipment and LS Tractors to Generac generators and fireplaces, our team is committed to providing industry-leading sales, parts, and service support. We are looking for individuals who share our commitment to customer satisfaction, teamwork, and excellence.
WE
Wellsboro Equipment
Service Writer
Career Insights for Customer Service Representative (General)
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Based on Pennsylvania data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,927 / year median in Pennsylvania
-23% projected decline
Job Description
Service Writer Location:
Wellsboro Equipment -Mansfield, PA Department:
Parts & Service Employment Type:
Full-Time Position Summary Wellsboro Equipment is seeking a motivated and customer-focused Service Writer to join our growing team. We are a multi-line dealership proudly representing Bobcat equipment, LS Tractors, Generac generators, and premium fireplaces and hearth products. The Service Writer serves as the primary point of contact between our customers and service department, ensuring every repair and maintenance experience is professional, efficient, and exceeds expectations.If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering exceptional customer service, we'd love to hear from you. Responsibilities Greet customers promptly and professionally while assessing their service needs. Create and manage repair orders for equipment, generators, and fireplace service work. Schedule service appointments and communicate estimated completion times. Coordinate workflow between customers and technicians to maximize efficiency. Maintain regular communication with customers regarding repair progress, parts availability, and completion dates. Prepare estimates for repairs and maintenance services. Process warranty claims when applicable. Review completed repairs with customers and explain performed work and recommended maintenance. Assist with invoicing and payment processing. Maintain accurate service records and documentation. Work closely with the parts department to ensure timely ordering and availability of necessary components. Promote preventative maintenance programs and service offerings. Provide exceptional customer service while helping create long-term customer relationships. Qualifications Previous customer service experience required. Service writing or dealership experience preferred. Strong organizational and multitasking abilities. Excellent verbal and written communication skills. Proficiency with computer systems and dealership management software is preferred. Ability to work effectively in a fast-paced environment. Mechanical aptitude or experience with construction equipment, agricultural equipment, generators, or fireplaces is a plus. Positive attitude with strong problem-solving skills. Ability to work independently and as part of a team. Preferred Experience Experience working with any of the following is beneficial but not required: Construction equipment Compact tractors and agricultural equipment Standby generators Fireplace and hearth products Service department operations Warranty administration Parts and inventory management What We Offer Competitive pay based on experience Health insurance options Paid vacation and holidays Retirement plan opportunities Ongoing product and manufacturer training Opportunities for advancement within the company A supportive, family-oriented work environment About Us At Wellsboro Equipment, we take pride in helping our customers get the most from the equipment and products they depend on every day. From Bobcat equipment and LS Tractors to Generac generators and fireplaces, our team is committed to providing industry-leading sales, parts, and service support. We are looking for individuals who share our commitment to customer satisfaction, teamwork, and excellence.