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Customer Service Specialist
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Pennsylvania data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,927 / year median in Pennsylvania
-23% projected decline
Job Description
Americhem International, PA's leading janitorial and office supplies distributor, is seeking an experienced and enthusiastic Customer Service/Sales Support Specialist to join its team. This individual is tasked with providing stellar service in response to customer inquiries about products, orders, and services, and handling and resolving complaints. This individual will leverage their knowledge and skills to help Americhem become our customers' "trusted partner in clean!" What you'll do: Assist customers in answering questions and providing product or order information as needed. Process customer orders over the phone, in person, or online. Coordinate with sales representatives to resolve issues and follow throughs with the customer Support the sales department by generating quotes To be considered, applicants must possess High School diploma or general education degree (GED) and one to three years related experience and/or training. In addition, interested applicants should also possess: Excellent verbal and written communication skills Proficient with Microsoft Office Suite or related software. Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines. We offer a rich benefits package that includes medical, dental and vision insurance, company-paid (i.e. free!) life insurance, a 401(k) benefit with company match, and other voluntary benefits. On top of that, we provide a generous Paid Time Off program, as well as paid holidays. We pride ourselves on being a family-oriented, FUN place to work. Interested? Great! We look forward to receiving your resume by clicking "Apply" today! fNgHCPHXUj
Benefits
- Paid Time Off (PTO)
- 401(k) Plans
- Health Insurance
- Dental Insurance