Customer Service Overview Full time position available in a small, clean, office environment in the Westmoreland Business & Research Park in New Kensington, PA. You will learn about the manufacturers we represent, and become familiar with our customers, in the commercial/industrial business. We will train you to become a Customer Service Representative. Responsibilities Develop a basic understanding and the applications for our product offering. Assist the Outside Sales team to expand relationships with our current customers. Collaborate with the manufacturers on pricing, terms, quotes, and availability of product. Focus on retaining customers and building repeat sales. Organize, prioritize and strategically plan your work. Process and expedite orders and follow up on shipping commitments to insure delivery. Handle correspondence with customers and vendors. Focus on timely communication with a sense of urgency. Send order confirmations to the customer and our outside salesmen. Notify our key customers of pending price increases. Communicate special promotions and offers to our customers. Cross-train with our other Inside Sales personnel to fill in on vacations and sick days.

Long term goal:

Become backup for D2D desk. Requirements High school education Experience with Microsoft Office Products Experience in a small office environment Must pass a background check and drug test

Job Type:

Full-time Pay:

$20.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Work Location:

In person