About K9

Resorts Luxury Pet Hotel:

At K9 Resorts, we provide world-class, 5-star boarding and doggie daycare services. As a Customer Service Representative, you are the face of our business and the first impression for our guests. Your goal is to deliver a "WOW" experience for every client, making both pets and their owners feel like VIPs.

Customer Service Representative Responsibilities:

Client Experience:

Enthusiastically greet clients, check pets in/out using our reservation software, handle payment transactions, answer phone inquiries, and lead facility tours for potential clients.

Pet Care & Safety:

Safely transfer pets into accommodations, perform intake body checks, assist with feeding, medicating, and outdoor bathroom breaks, and provide personal playtimes.

Resort Operations:

Maintain high standards of sanitation and cleanliness across front-desk and boarding/daycare areas; assist the General Manager with administrative tasks as needed.

Customer Service Representative Qualifications:

Age Requirement:

Must be at least 18 years of age.

Education:

High School Diploma or equivalent required.

Experience:

1+ years of customer service, front desk, or sales experience preferred (pet industry experience is a plus, but not required).

Technical Skills:

Comfortable with Microsoft Windows, point-of-sale (POS) systems, and learning new software quickly.

Attributes:

Outgoing, highly organized, polished communicator, and passionate about dogs. Must exhibit strong emotional intelligence and maintain composure in a fast-paced environment.

Availability:

Ability to work a flexible schedule, including morning/evening shifts, rotating weekends, and holidays as needed.

Customer Service Representative Benefits:

Competitive hourly pay ($15/hr) Employee discounts on pet boarding, daycare, and services Flexible scheduling Comprehensive K9

Resorts CSR Certification Training Program Work Location:

In-person at 2550 Eisenhower Avenue, Norristown, PA 19403

Job Type:

Full-time Pay:

$15.00 per hour

Work Location:

In person