Looking for a team, not just a job? You may have just found it. Barnes Lake Veterinary Center is a privately owned small animal hospital located just 30 minutes from Pittsburgh. We are a modern, fast-paced practice focused on high-quality medicine, strong teamwork, and a supportive work environment. We are looking for an experienced Veterinary Customer Service Representative with at least 2 years of experience in an animal hospital setting who is confident, organized, and able to multitask efficiently while maintaining a calm, professional, and positive presence. This role is ideal for someone who thrives in a busy environment, communicates clearly and respectfully, and understands how to keep the front desk running smoothly while supporting the medical team. Retired technicians are welcome to apply, provided they have strong communication and customer service skills. We are a tight-knit team that knows how to laugh and joke, but we also know exactly when it is time to stay focused and keep the day moving. Teamwork is essential. We operate as one team, and strong communication between the front and back is critical to our success. We value emotional maturity, accountability, and a solution-focused mindset. Passive-aggressive behavior, gossip, and negativity are not acceptable. There will always be normal workplace challenges, but those who can adapt, prioritize, and support their team while maintaining professionalism will thrive in our environment. This position is Full-Time (preferred) or Part-Time (considered). Compensation is determined based on experience. Position Requirements Minimum of 2 years of experience as a CSR in a veterinary hospital setting Strong communication and customer service skills Ability to multitask and stay organized in a fast-paced environment Positive, team-oriented attitude Ability to follow hospital protocols and procedures Basic computer and technology skills required Experience with EzyVet is a plus Key Responsibilities Answering phones and managing client communication professionally and efficiently Scheduling appointments accurately while maintaining proper workflow Communicating clearly with technicians and doctors to relay client concerns Greeting clients and maintaining a welcoming, organized front desk Weighing dogs and assisting with rooming patients Supporting overall hospital flow and helping keep the day on track What We Expect Clear, respectful communication with clients and team members Strong multitasking and organizational skills Ability to remain calm and professional under pressure A positive, glass-half-full mindset Team-first attitude and willingness to support others A little personality and humor is always welcome. Disrespect, negativity, or division is not a fit for our team. Our Facility We are a paper-light hospital utilizing EzyVet software and modern equipment, including: IDEXX in-house lab Digital and dental radiology Ultrasound Dedicated surgical and dental suites Benefits (Full-Time) Set schedule Paid time off Holidays off Employee discount and personal pet discounts Health insurance reimbursement (ICHRA program) 401K with match Part-time benefits will be discussed. If you are professional, organized, positive, and ready to be part of a team that truly works together, we would love to meet you. Please submit your resume and references.

Pay:

From $18.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Health insurance Paid time off

Education:

High school or equivalent (Required)

Experience:

CSR:

2 years (Required)

Location:

North Huntingdon, PA 15642 (Preferred)

Work Location:

In person