Obtains client information by answering telephone calls and emails; making OB calls in response to an inquiry for information; interviewing clients; verifying information.
Determines eligibility by comparing client information to established guidelines
Schedules clients for Employment and Training Program Orientations available locally to their area of residence
Refers clients to third party workforce services providers
Informs clients by explaining procedures; answering questions; providing information
Maintains an accurate written record of the transaction following established guidelines
Maintains communication equipment by reporting problems
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
Updates job knowledge by studying new programs that become available; participating in employment and training discussions
Other duties as assignedQualificationsEducation
HS Graduate or GED required, some college or undergraduate degree is a plus
6 months or more experience in customer service, preferably in a Call Center environment, required
Workforce or other Human Services experience is a plus Qualifications
Strong written and Verbal Communication skills; Phone Skills ; Listening ; Data Entry Skills; People Skills; Informing; Customer Focus; Customer Service; Attention to Detail; Professionalism; Multi-tasking Travel Requirements
Minimal Travel Work Environment And Physical Demands
Must be able to sit or stand for long periods of time.
80% of the day will be spent sitting or standing while talking on the phoneAdditional InformationAll your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. 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