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Net2Source (N2S)
Customer Account Specialist
Career Insights for Customer Service Representative (General)
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Based on Pennsylvania data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,927 / year median in Pennsylvania
-23% projected decline
Job Description
Customer Account Specialist at Net2Source (N2S) Customer Account Specialist at Net2Source (N2S) in Paoli, Pennsylvania Posted in about 7 hours ago.
Type:
full-timeJob Description:
Job Title:
Customer Master Representative Location:
Malvern, PA 19355Duration:
3+ Months (Potential of extension)Shift:
M- F 8AM
- 5
PM Job Description:
- This position is responsible for the timely creation of new customer accounts, changing existing customer accounts, and communicating these additions and changes to the appropriate stakeholders of the customer.
- This role will require completing these tasks accurately, and within the agreed upon service level agreement (SLA) timeframe.
- The SLA is the foundation of the services provided by the Customer Master team, and this role is required to ensure that all aspects of the SLA are adhered to.
- Additional responsibilities for the role are completing or assisting in the reporting requirements of the Customer Master Data team, and supporting special projects for the Customer Master group.
- This position requires an understanding of SAP or other ERP platforms, and an ability to learn the transactions related to the customer master function and correlated reports.
- Additionally, utilize MS Outlook, MS Excel, and MS Word. Strong organizational skills are a must.
- This position requires detail orientation, as accuracy is a crucial requisite of the Customer Master function.
Essential functions:
Customer Master- Customer setup and changes within the SAP environment, accurately and timely, based on agreed upon SLA.
- Various requests are received that aren't specific to a customer, but rather have a wider scope, suh as output records, and general data fields, which are not included in our normal SLA timing requirements.
Qualifications:
High School Diploma- Required Bachelors
- Preferred Previous experience working with data and data management. Excel skills
- Nice to have