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Fanelli, Harley, Harper & Assoc.
Personal Lines Insurance Customer Service Representative
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Based on Pennsylvania data
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What they do
An Insurance Customer Service Representative responds to customer inquiries about insurance, provides information about insurance products and services, and reports insurance claims. May explain insurance coverage or assist customers with adding or changing coverage. Handles or resolves customer complaints. Keeps records of customer communications and transactions.
$48,923 / year median in Pennsylvania
-8% projected decline
Job Description
Personal Lines Insurance Customer Service Representative Fanelli, Harley, Harper & Assoc. Paoli, PA Job Details Permanent | Full-time $48,000 - $53,000 a year 4 days ago Benefits Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Customer communication Insurance products customer support Property & Casualty License Managing clients in a customer support role Coordinating with insurance clients Account management Full Job Description Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our insurance team. In this role, you will provide customers service and support on Homeowners, Automobile and other Personal Lines Insurance. The ideal candidate will possess strong communication skills and a passion for customer satisfaction. Responsibilities Assist with quoting Homeowners, Automobile, Umbrella and other personal lines insurance programs. Provide support to existing customers with policy and coverage changes. Assist customers with inquiries regarding products, services, and account management. Support the sales staff with quoting new business and onboarding new customers. No sales responsibilities are required. Requirements Property & Casualty Insurance license. Proven experience in customer service. Previous experience in insurance industry. Strong communication skills, both verbal and written, with the ability to convey information clearly. Experience with Agency Management Systems a plus (currently using Applied EPIC).