We're Hiring:

Member Service Representative We are seeking a friendly, service focused dependable Member Service Representative to serve as the primary point of contact for cooperative members. This position plays an important role in assisting members with inquiries, providing accurate information about accounts and services, and delivering courteous, professional support that reflects the cooperative's commitment to its members and community. Why a Rural Electric Cooperative? At our Cooperative, you're not just an employee — you're part of a mission-driven team that puts people first. We serve rural communities with dependable electricity and a commitment to local values. Your work directly supports families, farms, and small businesses that rely on us every day. What You'll Do

• Serve as the primary point of contact for cooperative members by phone, email, and in person
• Respond to member questions, concerns, and service needs with professionalism, accuracy, and care
• Process member service requests, including new connections, transfers, disconnections, and reconnections
• Assist members with billing questions, payments, account activity, capital credits, rates, and payment arrangements
• Review member account information to support accurate billing and timely service
• Assist members with available energy assistance programs and resources. Qualifications
• Associate's degree or equivalent customer service experience preferred
• Must have valid PA driver's license
• Proficient customer service and interpersonal skills
• Strong written and verbal communication skills Benefits
• Competitive benefits package, including pension and 401(k)
• Medical, dental, and vision insurance
• Paid holidays and paid time off
• Long-term disability (LTD) coverage

Pay:

$18.04 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Health insurance Life insurance Paid time off Prescription drug insurance Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person