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Hrenko Insurance Agency, Inc.

Licensed Insurance Professional

Career Insights for Insurance Customer Service Representative

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Based on Pennsylvania data

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What they do

An Insurance Customer Service Representative responds to customer inquiries about insurance, provides information about insurance products and services, and reports insurance claims. May explain insurance coverage or assist customers with adding or changing coverage. Handles or resolves customer complaints. Keeps records of customer communications and transactions.

$48,923 / year median in Pennsylvania

-8% projected decline

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Job Description

If you are an Experienced Insurance Professional looking to expand your career, and you have a passion for helping solve client problems and providing clients with the best solutions, then we have the position that you are seeking. We are looking for a detail-oriented multi-tasker that enjoys a fast-paced environment. Someone who is reliable and trustworthy and possesses excellent phone, computer, and communication skills, as well as a strong work ethic. Come to work for the most-trusted and established insurance agency in the area. We have over 46 successful years serving our communities and represent the finest carriers in the Insurance Industry. We are looking for a team member to help us continue our tradition of excellent customer service.
Responsibilities:
Assist clients in person, over the phone, and through digital communications. Answer client questions and respond to requests Use problem solving skills to troubleshoot client issues. Service accounts including filing claims and performing policy changes. Collect and process incoming payments. Agency Billing. Outgoing Mail preparation. Incoming Mail sorting and distribution. Monitor and delegate incoming emails, faxes and voicemails. Client care and touchpoints. Participate in trainings as needed.
Qualifications:
High school diploma or GED required, PA Property & Casualty Insurance License Required. 1-3+ years of relevant customer service experience. Excellent communication skills required with an eye for detail. Working knowledge of computer systems. This position is full-time at our Philipsburg Agency Location from 9:00-5:00 Monday through Friday. This is a great opportunity for a motivated Insurance Professional committed to providing high-quality customer service and sales. We offer employer paid life insurance, a desirable holiday and vacation schedule and a bonus program with opportunities for advancement and continuing education. Salary is commensurate with experience. This position will require you to pass a background check and provide us with three references that we may contact.
Job Type:
Full-time Pay:
From $1.00 per year
Benefits:
Paid time off
License/Certification:
Property & Casualty License (Required) Ability to
Commute:
Philipsburg, PA 16866 (Required)
Work Location:
In person