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CV
Community Veterinary Partners
Customer Service Representative
Career Insights for Customer Service Representative (General)
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,927 / year median in Pennsylvania
-23% projected decline
Job Description
Veterinary Customer Service RepresentativeQuakertown Veterinary Clinic | Quakertown, PAQuakertown Veterinary Clinic is hiring Customer Service Representatives to support our veterinary hospital and call center. We are looking for dependable individuals who enjoy helping people, communicate professionally, and can stay organized in a busy healthcare environment.
As a Customer Service Representative, you'll be one of the first people our clients interact with, helping create a positive experience while supporting the veterinary team with daily administrative responsibilities.
Position DetailsWe currently have openings for:
ResponsibilitiesAnswer incoming calls and assist clients with questionsSchedule appointments and update client and patient informationWelcome clients and complete check-in and check-out proceduresProcess payments and maintain accurate recordsCoordinate communication between clients and veterinary staffRespond to email inquiries and perform general administrative dutiesAssist with retail purchases, prescription diets, and hospital productsHelp maintain a clean, organized reception areaProvide courteous, compassionate service to clients during both routine and emergency visitsQualificationsCustomer service or receptionist experience requiredVeterinary or healthcare experience is helpful but not requiredComfortable using computers and learning practice management softwareStrong communication, organization, and multitasking skillsReliable, professional, and able to work well as part of a teamBenefitsEligible employees may receive:
Medical, dental, and vision insurance401(k) with company matchingPaid time offHoliday payLife and disability insuranceEmployee discountsPaid training and professional developmentAdditional pay for qualifying evening, weekend, and holiday shiftsAbout UsQuakertown Veterinary Clinic is a full-service veterinary hospital serving companion and large animals. Our team provides both routine and emergency veterinary care while focusing on exceptional service, teamwork, and compassionate patient care.
If you're looking for a position where you can build your customer service skills while supporting a dedicated veterinary team, we'd love to hear from you.
As a Customer Service Representative, you'll be one of the first people our clients interact with, helping create a positive experience while supporting the veterinary team with daily administrative responsibilities.
Position DetailsWe currently have openings for:
Small Animal Reception:
3:00 PM 11:00 PM, 7am- 3PMCall Center:
9am- 5PMBoth full-time and part-time opportunities are available. Evening, weekend, and holiday availability is required as part of our rotating schedule.ResponsibilitiesAnswer incoming calls and assist clients with questionsSchedule appointments and update client and patient informationWelcome clients and complete check-in and check-out proceduresProcess payments and maintain accurate recordsCoordinate communication between clients and veterinary staffRespond to email inquiries and perform general administrative dutiesAssist with retail purchases, prescription diets, and hospital productsHelp maintain a clean, organized reception areaProvide courteous, compassionate service to clients during both routine and emergency visitsQualificationsCustomer service or receptionist experience requiredVeterinary or healthcare experience is helpful but not requiredComfortable using computers and learning practice management softwareStrong communication, organization, and multitasking skillsReliable, professional, and able to work well as part of a teamBenefitsEligible employees may receive:
Medical, dental, and vision insurance401(k) with company matchingPaid time offHoliday payLife and disability insuranceEmployee discountsPaid training and professional developmentAdditional pay for qualifying evening, weekend, and holiday shiftsAbout UsQuakertown Veterinary Clinic is a full-service veterinary hospital serving companion and large animals. Our team provides both routine and emergency veterinary care while focusing on exceptional service, teamwork, and compassionate patient care.
If you're looking for a position where you can build your customer service skills while supporting a dedicated veterinary team, we'd love to hear from you.