Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
RH
Robert Half
Customer Service Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Pennsylvania data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,927 / year median in Pennsylvania
-23% projected decline
Job Description
Robert Half is seeking a friendly, professional, and customer-focused Call Center Customer Service Representative to join a local team. In this role, you will handle inbound calls, assist customers with questions and concerns, resolve issues efficiently, and provide a positive customer experience. The ideal candidate has strong communication skills, a problem-solving mindset, and the ability to work in a fast-paced environment.
Key ResponsibilitiesAnswer a high volume of inbound and/or outbound customer callsAssist customers with account questions, billing inquiries, orders, service issues, and general supportResolve customer concerns in a timely, accurate, and professional mannerDocument customer interactions and update records in the systemEscalate complex issues to the appropriate department when neededMaintain a strong understanding of company products, services, and policiesMeet performance goals related to call quality, response time, and customer satisfactionProvide excellent service while maintaining professionalism and empathy
Key ResponsibilitiesAnswer a high volume of inbound and/or outbound customer callsAssist customers with account questions, billing inquiries, orders, service issues, and general supportResolve customer concerns in a timely, accurate, and professional mannerDocument customer interactions and update records in the systemEscalate complex issues to the appropriate department when neededMaintain a strong understanding of company products, services, and policiesMeet performance goals related to call quality, response time, and customer satisfactionProvide excellent service while maintaining professionalism and empathy