About Us:

Quality Stone Veneer Inc. is a family-owned and operated stone veneer manufacturer and installer, celebrating our 50th year in business. Since 1976, we've partnered with architects, builders, designers, suppliers, general contractors, masons, and homeowners alike, providing a diverse blend of exceptional manufactured stone siding for projects ranging from residential to commercial. We are a one stop shop, single source of accountability for manufactured stone veneer product and installation on all project types. From partnering with architects early in a project's design phase, to new product design and development, to product manufacturing and procurement, to final to-code installation on the jobsite; We provide a fully integrated, end-to-end solution for our customers.

Position Overview:

We are seeking a dynamic and motivated Customer Support Coordinator to join our team. The ideal candidate will possess excellent communication abilities both verbal and written, and possess the capacity to build strong relationships with key team members across the company in all departments. They must be customer service oriented, proving additional value to our customers post sale through follow up conversations and customer satisfaction check ins.

Key Responsibilities:

Answer incoming calls, gather situational data and route to applicable department and team member Greet incoming customers at our Showroom and visitors alike Take incoming "stone only" orders from customers via phone or in person Push these orders forward to territory sales team members Coordinate existing customer service requests to expedite the resolution of issues to maximize satisfaction Assist with Market Research as needed Administrative tasks as needed, including support functions for Sales Team Members Data Entry via NetSuite/HubSpot Generate various reports via

NetSuite/Hubspot Qualifications:

• Proven work experience in a customer support role
• Excellent communication skills and strong attention to detail.
• Strong prioritization, time management, and organizational skills.
• Relationship management skills and openness to feedback.
• Experience in the construction, masonry, or building materials industry is a plus.
• Experience with Hubspot or similar CRM platform and/or an ERP is a plus.

If you are passionate about customer service to support sales through effective communication and relationship-building, we encourage you to apply for this exciting opportunity as a Customer Support Coordinator. Quality Stone Veneer is an EEO.

Job Type:

Full-time Pay:

$21.00

• $25.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

Customer service: 1 year (Required) Ability to

Commute:

Refton, PA (Preferred) Ability to

Relocate:

Refton, PA:

Relocate before starting work (Preferred)

Work Location:

In person