AAA North Penn We are seeking candidates for our Emergency Road Service Department in Scranton. This is an in-person position for first and second shift and requires weekend availability. The role of the Customer Service Agent is to provide exceptional service to our members by processing calls for road service.

Duties and Responsibilities:

Ability to learn quickly and exhibit initiative in performing daily job duties. Answers incoming member inquiries. Able to adapt to changing processes and procedures. Ability to collaborate and work effectively in a team environment. Demonstrates good decision-making skills. Processes service requests by clarifying information and inputting service request details.

Job Requirements:

The Agent must possess the following knowledge, skills, abilities and personal characteristics: Strong keyboard and computer skills Good interpersonal, communication and telephone skills Ability to prioritize and make timely decisions Ability to work in a fast-paced environment

Experience:

Must have 1 year of Customer Service experience

Physical Requirements:

Ability to sit for extended periods of time

Pay:

$15.00 per hour Expected hours: 15.0 - 20.0 per week

Benefits:

401(k) 401(k) matching

Work Location:

In person