Required Education

• High School Diploma or EquivalentRequired Qualifications
• Strong customer service and communication skills
• Experience in sales, customer service, or inside sales environments
• Proficiency with Microsoft Excel
• Working knowledge of Microsoft Office applications, including Word and Outlook
• Strong organizational and time management skills
• Ability to multitask and prioritize responsibilities
• Strong attention to detail and accuracy
• Ability to communicate effectively through phone and email
• Problem-solving and customer resolution skills
• Ability to work independently and within a team environmentPreferred Qualifications
• Industrial distribution experience
• Knowledge of industrial products
• Experience with supply chain or inventory management systems
• Experience sourcing products and negotiating pricing
• Inside sales experience in a manufacturing or distribution environmentJob DescriptionOur Customer Service Representatives (Inside Sales) provide industry-leading customer support while serving as a key point of contact for customers and suppliers.

This role combines customer service, inside sales, order management, and product sourcing responsibilities to ensure customers receive the products and services they need.

The ideal candidate is customer-focused, detail-oriented, and proactive, with the ability to build strong relationships, manage multiple priorities, and identify opportunities to increase sales while delivering exceptional service.

Job DutiesCustomer Service & Sales Support

• Respond to customer inquiries via phone and email
• Provide product information, pricing, and quotations
• Process customer orders accurately and efficiently
• Promote company products and generate sales opportunities
• Build and maintain strong customer relationshipsOrder Management
• Source products to fulfill customer requirements
• Coordinate orders with suppliers and internal teams
• Monitor order status and communicate updates to customers
• Expedite backorders and resolve delivery issues
• Ensure timely and accurate order fulfillmentInventory & Shipping Support
• Assist with pulling inventory as needed
• Support shipment preparation and order processing
• Coordinate with warehouse and operations teams to meet customer needsReturns & Issue Resolution
• Assist customers with returns and exchanges
• Troubleshoot order, product, or service concerns
• Resolve customer issues professionally and efficiently
• Ensure a positive customer experience throughout the processVendor & Supplier Coordination
• Interact with suppliers to source products and secure availability
• Negotiate sales and purchase pricing when appropriate
• Maintain effective relationships with vendors and business partners
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

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